ABOUT THE AUTHOR
Steve Hartung
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Why Small Organizations Mean Big BusinessIn the movie You ve Got Mail , the sub-plot aside from the love
angle is that the heroine (played by Meg Ryan) was forced out of
business when the big-time bookstore owner (played by Tom Hanks)
moved into town.
Meg s character owned a quaint little bookstore which she
inherited from her mother. Although the prices of her books were
a little steep, she makes up for it in service. She packs the
books in a specialized bag, and she knows all of her customers
by name.
Tom s character, on the other hand, moved into town to build a
branch of a big chain-bookstore which offered discoun ..